Moving into residential aged care involves a few government steps as well as the personal decision of choosing the right home. It helps to start earlier than you think you need to - assessments and waitlists take time, and there is no obligation in getting the groundwork done.
Step 1: Get an aged care (ACAT) assessment
Before you can move into government-subsidised permanent residential care, you need an aged care assessment, carried out by an Aged Care Assessment Team (ACAT). It is free. A member of the team meets with you, usually at home or in hospital, to understand your health and daily needs and confirm your eligibility.
You arrange this through My Aged Care or by calling 1800 200 422. This is the single most important first step, so if you do nothing else, start here.
Step 2: Complete an income and assets assessment
This assessment, done by Services Australia, works out what (if anything) you contribute towards your care and accommodation. It is not compulsory, but completing it means you will not be charged the maximum by default, so it is well worth doing. Our guide to aged care costs explains how the fees fit together.
Step 3: Find and shortlist homes
Now the personal part. Look for homes in the right location, of the right size and feel, with the care your loved one needs. Read the My Aged Care star ratings, then - most importantly - visit in person. A home can look good on paper and feel entirely different when you walk in.
Not sure what to look for on a visit? Our guide on moving a parent into aged care covers the questions to ask and the signs of a home that truly cares.
Step 4: Register your interest and join waitlists
Good homes are often full, so most keep a waitlist. Registering is not a commitment - it simply means the home can get to know you and contact you when a suitable room comes up. It is sensible to register with more than one home you like.
Step 5: Accept a place and sort the paperwork
When a room is offered, you will be asked to sign a Resident Agreement and an Accommodation Agreement, which set out your care, your rights and your fees. Take your time to read them, and ask questions about anything that is unclear. Choose your accommodation payment method (a refundable deposit, a daily payment, or a combination) at this stage.
Step 6: Move in and settle
Once everything is agreed, it is time to move in. A good home will help make the transition as smooth as possible and keep family closely involved from day one. Bringing familiar photos, belongings and small furnishings helps a new room feel like home quickly.
How long does it take?
It varies. The ACAT assessment can take a few weeks to arrange, and waitlists depend on availability. The clear message from families who have been through it: start early. Getting your assessment done and registering your interest well ahead of time takes the pressure off if care is needed suddenly.
Ready to take the first step? Register your interest with Paradise Lakes - there is no cost and no obligation, and we can point you in the right direction on assessments and next steps. You can also browse our frequently asked questions.